Sunrise Identity

405 114th Ave SE Ste 200
    Bellevue, WA 98004
    United States

Implemented By

Audian (4 reference(s))

11232 120th Ave NE #206
    Kirkland, WA 98033
    United States

The Challenge

Sunrise Identity is a branding and merchandising company based out of Bellevue, WA. Sunrise was originally with a different VoIP provider. It started off OK but the company was then bought out. Service from the Telco declined and customer service requests took longer and longer. Sunrise had lots of pre-existing hardware and 80+ DID's from the old Telco it needed to keep.

The Solution

[Audian] is somewhere between excellent and awesome, even heroic at times. And we have had some pretty sticky issues we have thrown their way.

Bob Stahr, Information Technology Solutions Director, SunriseID
Sunrise looked at 2-3 other providers before switching from it's old VoIP company of four years to Audian. Audian managed to transfer over all of the DID's with no new additional hardware needed. The proccess was lengthy but Audian was relentless and followed through to get the job done in a manner that would've taken other Telcos significantly longer.

The Results

  • A problem-free phone system with 80+ converted DID's.
  • Excellent customer support with responses within minutes.
  • No new pricey equipment.
  • Constant system maintenence.