A small sampling of what we have to offer...
Created just for account managers, a dedicated portal that lets you control your phone system with full drag and drop functionality.
Create custom announcements to be played while customers are on hold.
Busy Lamp on Phones (BLF)
Show the status of all users right from your phone, and even park, transfer and pick up calls to them with a single button push on your phone.
Add a second outgoing call to an already connected call (Three-way calling).
Call Continuity from Audian makes sure that you’ll never have VoIP service interruption – even if the power goes out!
Work from home without missing a beat (or more importantly a call!). Our system allows you to seamlessly interact from remote locations, dial by extension and see the status of your coworkers.
Redirect calls to your cell phone or other phone so you won't miss any calls.
Calls can be forwarded to multiple extensions that will ring simultaneously.
Easily put a call on hold and even upload custom announcements or music to play to the caller.
Provides detailed call records that is instantly searchable by time, day, extension, user, or phone number.
“Park” a call in a “spot” and have the call retrieved by another extension on the account.
Incoming calls are placed in a call queue until they can be answered.
Know who’s calling before you answer. Send the call to voicemail or transfer it away before you ever speak to the caller.
Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).
Be notified when someone else is trying to call if you are already on a call.
Know who's calling before you answer.
Caller ID Block
Block your caller ID from being displayed on outbound calls.
Cell Phone Integration
Forward calls to cell phones and use VoIP functions from cell phones.
Because Audian's VoIP service and features are hosted in the cloud, there is very minimal equipment needed other than your phones.
Advanced Callflow Editor
Looking to route calls anywhere? Our visual drag and drop editor allows visio style ease of use to allow you to create call trees or call flows to suit your business.
Call Recording Services
Automatically record company phone calls and save them securely. Basic service includes 500 hours of recording time.
Set up a conference call with up to 30 people using a pre-assigned call-in number.
Easily identify origin of incoming calls by adding a unique tag to each published phone number.
Create custom directories for seaching by callers to include only sales or support as examples.
Provide real time status of all extensions within your cloud PBX.
Directory Assistance (411)*
Directory Assistance (411) is an included VoIP feature from Audian that allows you to gather information from listings.
Do Not Disturb
Callers go directly to voicemail when you don’t want to be disturbed.
Dynamic Caller ID
Present any of your phone numbers (on your account) as your outbound caller ID, or even switch back and forth on demand.
Emergency Assistance (911)
Set an address for individual extensions or your entire account so that responders know where to send help in the event of an emergency.
Our proprietary system allows you to set up email, text or even computerized call alerts should anyone dial 911. We will message you with the information so you can respond appropriately. Perfect for schools or large organizations that need to know immediately if someone has dialed 911.
Calls can be forwarded to multiple numbers that will ring in a designated sequence.
Local Number Portability (LNP)
Keep an existing phone number by porting it from your current provider.
Dial 611 for Support
From any Audian phone, just dial 611 and get right through to our highly trained staff. Our focus on Telecompetence(tm) means we try to get you on your way as fast as possible.
Portray a local presence in any additional market by publishing a local phone number in any area code.
Long Distance (Lower 48)
Long Distance included in pricing plan to all lower 48 states.
Main Company Number
This number is attached to the main Virtual Receptionist to allow incoming callers to reach the appropriate department or individual by selecting an option from a menu.
Many Devices on 1 Extension
You can use up to three different phones on the same Audian extension.
Music on Hold
Audian customers have the option of uploading their own music or customizing recordings.
Multi Branch Routing
Route calls for free between office locations without expensive and complicated multi‐server connections.
Never Miss a Call
Never Miss a Call allows you to customize VoIP call settings so that you always stay connected no matter where you are.
On‐Demand Call Recording
Record what you want, when you want. Basic extension recording service includes 15 hours of recording time.
Broadcast an announcement to your entire team – or just those paging groups you’ve selected.
Paperless Fax lets you send and receive faxes without a fax machine.
On Phone Company Directory
See all of your users on the phone with a click of a button. We update seamlessly to keep you current.
Configure your cell phone or other type of desk phone to ring as soon as a call comes in.
Configure your phones to automatically route and respond based on business hours or times.
Toll Free Number
Toll Free Numbers allow you to be reached by anyone in the US and Canada without the caller incurring any long distance charges.
End-users can configure and manage their service, including creating conferences, sending and receiving faxes, downloading and managing voicemails, updating phone buttons and more right from our easy to use portal.
Used to gather voicemail messages for a particular function or for employees that do not need full phone service.
The Audian Virtual Receptionist is a free feature included with every Unlimited Extension account that streamlines efficiency for your business.
VoIP Voicemail is a cloud PBX voicemail feature that allows you to securely check your messages from anywhere, even online.
Voicemail to Email
Receive voicemail as an .mp3 file (audio file) attached to email.
Work From Anywhere
The work‐from‐anywhere feature of Audian’s business phone service allows employees to stay connected, no matter where they are.